:root{--accent:#3d92d1;--accent-100:#eef6fc;--accent-200:#d3e7f7;--accent-700:#23639a;--accent-800:#1a4a74;--bg:#ffffff;--surface:#f4f7fa;--divider:#dbe9f4;--ink:#201e1d;--muted:#4a6478;--muted2:#5c7186;--sidebar:#0e1f2e;--font-head:"Archivo",system-ui,sans-serif;--font-body:system-ui,"Segoe UI",Roboto,sans-serif}*{box-sizing:border-box}body{margin:0;font-family:var(--font-body);color:var(--ink);background:#fff}h1,h2,h3{font-family:var(--font-head);letter-spacing:-.015em;margin:0}a{color:var(--accent-700);text-decoration:none}button{font-family:inherit}.btn{border:1px solid var(--divider);background:#fff;color:var(--ink);padding:.6rem .9rem;cursor:pointer;font-size:14px}.btn:hover{background:var(--surface)}.btn-primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-700)}.btn-ghost{border-color:transparent;background:transparent;color:var(--accent-700)}.login{min-height:100vh;display:grid;grid-template-columns:1.05fr 1fr}@media (max-width:820px){.login{grid-template-columns:1fr}.login .brand{display:none}}.login .brand{padding:56px 64px;display:flex;flex-direction:column;justify-content:space-between;border-right:2px solid var(--divider)}.login .brand h1{font-size:44px;line-height:1.06;font-weight:800;margin:0 0 18px}.login .brand .k{font-size:12px;letter-spacing:.14em;text-transform:uppercase;color:var(--accent-700);font-weight:600;margin-bottom:18px}.login .brand p{font-size:16px;color:var(--muted);line-height:1.6;margin:0;max-width:440px}.login .brand .foot{display:flex;gap:32px;border-top:2px solid var(--divider);padding-top:18px;font-size:13px;color:var(--muted)}.login .panel{padding:56px 64px;display:flex;align-items:center;background:var(--surface)}.login form{width:100%;max-width:380px}.login h2{font-size:28px;margin:0 0 6px}.login .sub{font-size:14px;color:var(--muted);margin:0 0 28px}.field{margin-bottom:16px}.field label{display:block;font-size:12px;letter-spacing:.08em;text-transform:uppercase;font-weight:600;margin-bottom:6px}.input{width:100%;padding:11px 12px;font-size:14px;border:1px solid var(--divider);background:#fff}.err{font-size:13px;color:#c0392b;background:#fdecec;border-left:2px solid #e74c3c;padding:10px 12px;margin-bottom:14px}.stale-banner{font-size:13px;color:#8a5a00;background:#fff6e5;border-bottom:1px solid #f0d79a;padding:9px 32px;display:flex;align-items:center;gap:8px}.stale-banner:before{content:"⚠";font-size:14px}.shell{min-height:100vh;display:grid;grid-template-columns:246px 1fr}aside{display:flex;flex-direction:column;background:var(--sidebar)}aside .logo{height:78px;padding:0 20px;display:flex;align-items:center;background:#fff;font-family:var(--font-head);font-weight:800;color:var(--accent-800);font-size:18px}aside .seclabel{padding:20px 0 8px 20px;font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:#6d8ba5;font-weight:600}nav a{display:flex;align-items:center;gap:11px;padding:11px 20px;color:#93aec4;font-size:14px}nav a:hover{background:#15293a;color:#fff}nav a.active{background:#15293a;color:#fff;border-left:3px solid var(--accent);padding-left:17px}main{min-width:0;background:#fff}header.top{height:78px;display:flex;align-items:center;justify-content:space-between;padding:0 32px;border-bottom:2px solid var(--divider)}header.top .acct{font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:#7fa8c6;font-weight:600}header.top .name{font-family:var(--font-head);font-weight:800;font-size:18px}.pill{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--muted);border:1px solid var(--divider);padding:7px 11px}.dot{width:8px;height:8px;border-radius:50%;display:block}.content{padding:28px 32px 48px}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}@media (max-width:1000px){.kpis{grid-template-columns:repeat(2,1fr)}}.kpi{position:relative;overflow:hidden;padding:16px 18px 18px;color:#fff}.kpi .lbl{font-size:11px;letter-spacing:.12em;text-transform:uppercase;font-weight:600;color:#ffffffd1}.kpi .val{font-family:var(--font-head);font-weight:800;font-size:32px;line-height:1.15;margin-top:10px}.kpi .meta{font-size:12px;color:#ffffffd1;margin-top:2px}.kpi.k1{background:linear-gradient(135deg,#4fa3dd,#1a4a74)}.kpi.k2{background:linear-gradient(135deg,#35c0b0,#0f7d8c)}.kpi.k3{background:linear-gradient(135deg,#f4788f,#d63b6a)}.kpi.k4{background:linear-gradient(135deg,#f7a94e,#e2662f)}.surface-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-top:14px}@media (max-width:1000px){.surface-cards{grid-template-columns:repeat(2,1fr)}}.scard{padding:15px 18px 16px;background:#eaf4fc}.scard .lbl{font-size:11px;letter-spacing:.12em;text-transform:uppercase;font-weight:600;color:var(--accent-700)}.scard .val{font-family:var(--font-head);font-weight:800;font-size:28px;color:#16283a;margin-top:8px}.scard .meta{font-size:12px;color:var(--muted2);margin-top:2px}.grid2{display:grid;grid-template-columns:1.35fr 1fr;gap:32px;margin-top:32px}@media (max-width:1000px){.grid2{grid-template-columns:1fr}}.h3row{display:flex;align-items:baseline;justify-content:space-between;border-bottom:2px solid var(--divider);padding-bottom:10px;margin-bottom:14px}.h3row h3{font-size:18px}table.t{width:100%;border-collapse:collapse;font-size:13.5px}table.t th{text-align:left;padding:10px 8px;font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);border-bottom:2px solid var(--divider)}table.t td{padding:11px 8px;border-bottom:1px solid var(--divider)}.tag{font-size:12px;padding:2px 9px;border-radius:999px;font-weight:600}.tag.answered{background:#e7f7ef;color:#12805c}.tag.missed{background:#fef3e6;color:#b5711b}.dir{font-size:12px;color:var(--muted)}.bar{height:10px;background:#e3edf5;display:flex}.muted{color:var(--muted2);font-size:13px}.center{padding:48px;text-align:center;color:var(--muted2)}.kpis.cols3,.surface-cards.cols3{grid-template-columns:repeat(3,1fr)}@media (max-width:1000px){.kpis.cols3,.surface-cards.cols3{grid-template-columns:repeat(2,1fr)}}@media (max-width:820px){.shell{grid-template-columns:1fr}aside{position:sticky;top:0;z-index:30}aside .logo{height:54px;font-size:16px}aside .seclabel{display:none}aside nav{flex-direction:row;overflow-x:auto;-webkit-overflow-scrolling:touch;background:var(--sidebar)}aside nav a{padding:12px 15px;white-space:nowrap;border-left:0}aside nav a.active{border-left:0;border-bottom:3px solid var(--accent);padding-left:15px}aside>div:last-child{display:none}header.top{height:auto;min-height:58px;flex-wrap:wrap;gap:6px 12px;padding:12px 16px}header.top .name{font-size:16px}.content{padding:20px 16px 40px}.stale-banner{padding:9px 16px}table.t{display:block;overflow-x:auto;white-space:nowrap}.login .panel{padding:40px 22px}.login .brand{padding:40px 28px}}@media (max-width:480px){.kpi .val{font-size:26px}.scard .val{font-size:22px}.login .brand h1{font-size:34px}}@media (max-width:600px){.rgrid{grid-template-columns:1fr!important}}.acc{border:1px solid var(--divider);background:#fff;margin-bottom:18px}.acc-head{display:flex;align-items:center;gap:10px;width:100%;padding:14px 16px;background:var(--surface);border:0;border-bottom:1px solid transparent;font:inherit;text-align:left;cursor:pointer}.acc-head:hover{background:var(--accent-100)}.acc[data-open=true] .acc-head{border-bottom-color:var(--divider)}.acc-title{font-weight:700;font-size:15px;color:var(--ink)}.acc-hint{margin-left:4px}.acc-chev{margin-left:auto;color:var(--muted2);font-size:13px;transition:transform .15s ease}.acc[data-open=false] .acc-chev{transform:rotate(-90deg)}.acc-body{padding:16px}.hbtn{display:inline-flex;align-items:center;justify-content:center;width:19px;height:19px;padding:0;border-radius:999px;line-height:1;border:1px solid var(--accent-200);background:var(--accent-100);color:var(--accent-700);font-size:12px;font-weight:700;cursor:pointer;flex:0 0 auto}.hbtn:hover{background:var(--accent-200);border-color:var(--accent)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;padding:24px;background:#0e1f2e8c;display:flex;align-items:center;justify-content:center}.modal{display:flex;flex-direction:column;width:100%;max-width:640px;max-height:85vh;background:#fff;border:1px solid var(--divider);box-shadow:0 18px 50px #0e1f2e40}.modal-head{display:flex;align-items:center;gap:12px;padding:15px 18px;border-bottom:1px solid var(--divider)}.modal-head h3{margin:0;font-size:17px;font-family:var(--font-head)}.modal-close{margin-left:auto;padding:0 4px;border:0;background:transparent;font-size:24px;line-height:1;color:var(--muted2);cursor:pointer}.modal-close:hover{color:var(--ink)}.modal-body{padding:18px;overflow-y:auto}.guide-h{font-size:11px;letter-spacing:.12em;text-transform:uppercase;font-weight:700;color:var(--accent-700);margin:18px 0 8px}.guide-tbl{width:100%;border-collapse:collapse;font-size:13px}.guide-tbl td{border:1px solid var(--divider);padding:7px 10px;vertical-align:top}.guide-tbl td:first-child{width:36%;background:var(--surface);font-weight:600}.guide-step{display:flex;gap:12px;margin-bottom:13px;font-size:13.5px}.guide-num{flex:0 0 22px;height:22px;border-radius:999px;background:var(--accent);color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center}.guide-note{background:#fdf6e3;border-left:2px solid #e0a92a;padding:10px 12px;font-size:13px;line-height:1.5;margin-bottom:9px}.guide-note.warn{background:#fdecec;border-left-color:#e74c3c}@media (max-width:640px){.modal-backdrop{padding:10px}.modal{max-height:92vh}.guide-tbl td:first-child{width:42%}.acc-hint{display:none}}.toast{position:fixed;right:22px;bottom:22px;z-index:1100;display:flex;align-items:center;gap:10px;max-width:min(420px,calc(100vw - 32px));padding:12px 15px;font-size:13.5px;cursor:pointer;background:#0f2a1d;color:#eafaf1;border-left:3px solid #12b76a;box-shadow:0 10px 30px #0e1f2e4d;animation:toast-in .18s ease-out}.toast-err{background:#2c1414;color:#fdeaea;border-left-color:#e74c3c}.toast-ico{flex:0 0 18px;height:18px;border-radius:999px;background:#12b76a;color:#06231a;font-size:11px;font-weight:800;display:flex;align-items:center;justify-content:center}.toast-err .toast-ico{background:#e74c3c;color:#fff}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@media (max-width:640px){.toast{left:12px;right:12px;bottom:12px;max-width:none}}.saved-inline{font-size:13px;font-weight:600;color:#12805c;animation:toast-in .18s ease-out}.vbox{font-size:13px;line-height:1.5;padding:10px 12px;margin:4px 0 10px;background:#fdecec;border-left:2px solid #e74c3c}.vbox.ok{background:#e7f7ef;border-left-color:#12b76a}.vbox code{background:#0000000f;padding:1px 5px}.tag.failed{background:#fdecec;color:#c0392b}